For nearly the past year I’ve been getting the royal runaround from Comcast’s Customer Service and Tech Support, about my webpage server. During their ‘Big Server Upgrade’ it broke, meaning I wasn’t able to connect to it any longer with my FTP. Every time I’d call and put in a Service Ticket their Genius Technician’s would send an email to the email account testing it instead of the PWP server. nearly a YEAR.
The past week I’ve been sending them nasty emails trying to get it resolved. Apparently the only FIX to the BROKEN servers is to use IE’s FTP function. I don’t use IE – not after my WoW account got hacked after a key logger got on my old pc because IE is NOT SECURE! I shouldn’t have to use IE when my FTP was working just fine, and it’s only on ONE account out of 4, that alone tells me it’s a SERVER PROBLEM, not my FTP.
Oh Well.. I’ve deleted the broken account and I have to start from scratch…. again.